Return Policy

30 Day Return Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

The cost of original outbound shipping will be deducted from the refund total. A return shipping label can be available upon request, but will be at the customer's cost. For returns that require freight service, we can schedule a freight truck to pick up the returning item(s) but the customer will be responsible for the freight costs.

To start a return, you can contact us at info@directfirepits.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@directfirepits.com.

 

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Direct Fire Pits. reserves the right to refuse a refund or apply a restocking fee if:

  • The item returned does not match the original item shipped.
  • The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.
  • The item was damaged during return shipment due to improper or insufficient packaging.
  • The item being returned has been used or is no longer in new and resalable condition.
  • The item is being returned after the 30-day return window